Complaint Review: Seattlecoffeedirect.com

I was shocked to look at my bank account today (Monday) to see $34 had already been deducted from an order made Friday afternoon. Not only was the money taken out of my account, I had not received any confirmation for my order or any notification of shipment, etc. I, too, had signed up for 2 bags of coffee and a grinder for $9 from the Seattle Coffee Direct! I searched the internet and found only complaints about the company and I freaked! I called my bank to see what I could do but was sent to voicemail. AUGH! So, I searched on google and found the compnay website and phone numbers. I called. 2 rings and I had an answer. I explained that I had ordered but had no idea a $9 order was going to be $34. I wanted to cancel the order. The operator told me that the order had already shipped and she had just sent out an email to tell me that it had shipped and to explain the charges. She then told me that all I had to do was write Return To Sender on the package when I got it and when they got it back they would refund the money. We will see. But I also got an email that stated my account had been cancelled and I would NOT be charged again nor would any more shipments be sent. But, a word to the wise would be not to ever order to begin with. I am wondering if I will get the $25 shipping refunded! I'll let you know.
Westie55 in Arkansas

Westie55
Fort Smith, Arkansas
U.S.A.