Complaint Review: SEAWEST FINANCIAL

We had a car loan originaly through Auto Union Limited in 1999, was sold to Seawest in November 2000. Have been making payments to Seawest and had problems with them from the get go, telling me payments were never received or that we sent in the wrong amount. We thought we finally got the situation under control and everything was ok, but it was too good to be true. In January of 2004 I contacted Seawest once again because we had not received the title to our car we payed off the loan to in March 2003, only to find out that Seawest showed we had an outstanding balance of 620.00. We e-mailed with the legal department (Brenda Rocha)and with her supervisor (Mary Johnson, mjohnson@seawest.com) back and forth for 3 months to try to settle this matter and just to get our title we went ahead and sent the 620.00 (we should have known better). I called Seawest back in June 2004 looking for our title only to find out that they were no longer at that number and after searching on net found out that a company called CPS has bought up all the Seawest Financial Loans. I still have not received my title and CPS keeps giving me the run around. I don't know what else to do

We are so frustrated, we can't do anything with the car. If someone knows how we can get this matter resolved. PLEASE HELP!!

Yesenia
Houston, Texas
U.S.A.