I have a dropship account that I opened with a $200 deposit 4/29/2014 under the account name 'ACCESSORY HUT'. I have a website and they are a wholesale vendor whose I items I have on my website AccessoryHut.com.
Every time you place an order they deduct it from your deposit balance. Well I've only had 2 orders with them in the past 3 years because their items aren't selling on my site so I'm closing the account and requested my $106.06 balance back.
They tell me that I have to convert my account to a 'regular' account and take a credit and I can apply the credit to my next minimum order of $198. THAT'S RIDICULOUS! There is nothing on their site that says I can't close my dropship account and have to convert to a regular account. designer-jewelry.com/content.asp?content=30
A deposit is a deposit and it is supposed to be returned once the account is closed. I'm so frustrated that they are putting me through this and they will not return any of my calls only rude/unprofessional emails.
See email trail below:
From: Accessory Hut
Sent: Friday, June 2, 2017 3:15 PM
To: Designer Jewelry
Subject: RE: Changing a drop ship account to a regular account
There is nothing on the site that says I can't close my dropship account and have to change to a 'regular' account instead. designer-jewelry.com/content.asp?content=30
I don't appreciate being put thru this to cancel my account. No one returned my call and now I'm getting rude/unprofessional "This is not an option" responses.
It's my money and I want it back or I'm filing a dispute with my bank.
Again send my $106.02 balance back to my PayPal at [removed] by eob today!
From: Accessory Hut
Sent: Friday, June 2, 2017 2:53 PM
To: Designer Jewelry
Subject: RE: Changing a drop ship account to a regular account
Importance: High
I'm sorry but I'm very confused. Why is not giving me back my deposit an option? I'm closing my account.
From: Designer Jewelry
Sent: Friday, June 2, 2017 12:28 PM
To: Accessory Hut
Subject: Re: Changing a drop ship account to a regular account
This is not an option.
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________________________________________
From: Accessory Hut
To: 'Designer Jewelry'
Sent: Friday, June 2, 2017 3:14 PM
Subject: RE: Changing a drop ship account to a regular account
I don't want to change it to a regular account as I won't be placing any orders. I want to cancel it and get my $106.02 balance sent to my Paypal at [removed]
Please process this today.
From: Designer Jewelry
Sent: Friday, June 2, 2017 7:39 AM
To: info@accessoryhut.com
Subject: Changing a drop ship account to a regular account
Thank you for you call, we were finally able to match the call the a company account
If you would like to make this change, just email and we will gladly change it for you. Your account name is: ACCESSORY HUT -
Your balance of 106.02 can than, be applied towards your first minimum order of 198.00. Thank you.
designer-jewelry.com/ - website
Information 305 278 7770305 278 7770
Orders 800 398 8158 FREE800 398 8158
Fax 800 818 8897
Call using Skype
Send SMS
Learn more
You'll need Skype CreditNo Skype credit required