Complaint Review: Secret Allure

 While evscuated for Hurricane Harvey, I ordered via an internet solucitation a trial sample of eye serum and skin cream from Secret Allure. As advertised. I was billed 4.97 and 4.99 , respectively, on Sept. 1, 2017, and the trial-size products were waiting for me at my home when I was able to return after the storm. On Sept. 15, however, I was billed by Secret Allure for an additional and unexpected $89.92. When I called the Secret Allure company number I got from Mastercard for an explanation, the first person I spoke to was only marginally understandable but I finally understood that she was telling me that the $89.92 (plus the two earlier charges) were ALL for the shipment I had received because I had not cancelled within their 14-day trial period, and that that info was included with the offer (it was not) and they did not make refunds.

The person then tried to offer me percrntages off future orders, then being unsucessful at that, hing up on me. I called back and got "Shanty" who identified herself as the supervisor. Shanty, who said she was geographically located in florida, was slightly more understandable, but again, the story was the same- she insisted also thatinformation on the additional charges had been included, to which i countered that it was not on the internet solicitation to which i responded nor was there any paperwork included with the samples when they were shipped. She offered me a 60 percent refund which i refused, then a 75 percent refund, which i also refused, saying that i was not going to pay for their unscrupulous budiness practices and continuing misrrpresentation. The conversation ended with Shanty saying something I could not make out other than, I think, "keep the product" and abruptly hanging up. Help - I have no idea where I am with this company or their charges. Thank you, Leslie Watts