Secret Serums Nonpurchase of products; ordered free trial samples, only Lewiston Maine
I ordered two free trial samples for $5.00 each. Received the two samples. A few weeks later, my credit card had been charged $87.00, a charge which I did not authorize. I called Customer Service, and the representative told me that she would have to send my request for a 50% refund. When I questioned the refund of 50%, an email popped up on my computer, with the following information: This is to inform you that your order of My Instant Line Filler - 15 Day Trial has been cancelled. I asked the rep. if she had just sent me an email, and she said that she had. I asked if this would cancel any future orders or free trial samples from Secret Serum, but she did not answer. We were disconnected.
1 Updates & Rebuttals
Secret Serums
Lewiston,Maine,
USA
15 Day Trial Period
#2UPDATE Employee
Wed, April 19, 2017
Hi Terri,
We’re sorry that you have had a negative experience with Secret Serums. We take our customer’s satisfaction very seriously, and are continually working on ways to improve our customer service.
As you know, Secret Serums offers a 15 day trial. During this trial, you only pay for shipping and processing for a full 30-day (full size) supply. By placing an order with us you have agreed to our Terms and Conditions, which enrolls you in the Secret Serums VIP auto-ship program. If you are not satisfied with your results or simply wish to cancel your order you may call 1 800 474-8947 within the 15 day trial period (we give each customer 18 days total allowing for shipping), and you will never be charged for anything going forward.
If you feel that you encountered a vendor using the phrasing "Free Sample," please contact me directly at Tiffany@SecretSerums.com with any informaiton that you can provide.
We always encourage customers to call customer service within the perimeters of the trial period and share their product experience, and cancel if they so choose, no questions asked.
Before purchasing any Secret Serums product, it’s important to read our Terms and Conditions. Our Terms and Conditions can be found here: https://secretserums.com/terms/
Thank you,
Secret Serums Team