Secure Data Rescue Fraudulent Claim "Flat Fee", "10 day turnaround" and "No Data, No Charges" Satisfaction Guaranteed. Dallas Texas
AVOID SECURE DATA RESCUE - THESE ARE SCAMMERS!
I had a PC hard-drive crash so I found Secure Data Rescue's website which guaranteed recovery or no charge, flat rate $199, no hidden fees and a 10 day turnaround. Very impressive list of companies listed on bottom of website as if they were customers of SDR.
So, I sent my hard drive to them on August 10th. I specified twice that I only wanted certain files - all others had been recovered: QuickBooks, Quicken, e-Mail were the priority. On August 17th I was e-mailed "my data was recoverable" but it would be an additional cost for parts, my new total was $383.55 - I paid them. Yes, in the fine print was a clause that parts were extra on that "flat fee".
Yesterday, Sept 5th (14 business days later + a lot of weekends) - I received the old drive and a new portable drive back - NONE of the files I specifically requested are on there, the few files that are on there are corrupt and unreadable, so I did NOT get my specifically requested data back and want a refund.
Guess what, because they gave me corrupted spreadsheets and word docs back, photos I already had (the things I twice explicitly told them not to return) the guarantee is null and void. So, there is no refund, there is no guarantee, (and there is no real goal of addressing with my dissatisfaction).
So to recap:
1) It was NOT $199 flat fee.
2) It was NOT done in 10 Days.
3) The No Data Recovered / No Charge Claim is not valid.
4) They do not really "love" happy customers.
These guys are really skirting the law by the narrowest of margins and being unscrupulous, unethical, and dishonest about what they advertise – AVOID AT ALL COSTS - DO NOT GET SUCKED IN TO THEIR SCAM!!