Complaint Review: Secure Home Warranty

On May 5th 2016 I contacted Secure Home Warranty to inquire about a home warranty on a home I was considering buying.

I had a home inspection done that showed no issues except an old a/c unit which would not be covered by their warranty anyway.

I told them upfront that the house had no records, it was a previous foreclosure, and that I was buying the warranty before closing on the house.

I was told by the sales agent that this would not be a problem.

The policy was purchased more than 30 days before the house closing.

The warranty became effective on closing.

After 46 days I filed a claim for a main a/c problem.

Repairs are estimated at $1600.

Upon contacting Secure Home they failed to provide a technician within contract guidelines, I had to hire my own technician to evaluate unit.

THEN, they denied the claim stating there were no maintenance records and I should have canceled the policy within 30 days even though I did not even own the home at the experation of the thirty days.

Then, they offered me $150 toward repair. I stated my intention to file a formal complaint.

Then, they called me back and stated they would return my $400 purchase price for the warranty. A savings for their company of over $1200. If they had honored their contract they would have had to pay for the repair at $1600.

I belive I was defrauded blatanly.

Beware of this company.