Complaint Review: SECURE HOME WARRANTY

Secure Home Warranty is such a scam. My first claim with them about 6 months ago for fixing my built in microwave was denied. Now I am going on week 2 with no refridgerator. I called them when my 2 year old Kenmore refridgerator broke and they said they couldn't get anyone out for about a week because they're so busy. Then they emailed us and told us to find our own repair guy and they'll reimburse us. We got a technician out and our refridgerator was diagnosed to have a failed compressor and it would cost about $1,200 to replace the part. I called Secure Home Warranty and they told me to send in the invoice and it would be sent to their review department.

I have called everyday and emailed for over a week now to find out the status. No returned emails and when you call after waiting for over 40 minutes to reach someone they give you the total run around. We have probably made about 30+ calls and sent about 30 emails and get nothing. If you can reach someone on the phone they promise that someone will get back to us but no one does or has! This company is a total scam and I see now after reading reviews on this so called company they don't pay any claims from their customers. Someone needs to shut this company down. They take your premiums and in return you get no service from them. You call and you can not get answers from anyone. They flat our tell you lies. Beware! I wish I would have stayed with Old Republic! At least they had great service and got things done quickly! Secure Home Warranty is truly just a scam company!