Complaint Review: SECURITY ASSOCIATES INTERNATIONAL - SAI

SAI continues to attempt to collect money from me on a fraudulent contract. They recently sent a letter to me threatening collection activities. SAI is a fly by night dishonest and nonresponsive company. Below are exerts from a letter I sent to SAI on 1/10/08:

I entered into a contract with First Line Security on 1/03/08 was a result of fraudulent misrepresentation on the part of FLS. A few months later FLS sold the contract fraudulently obtained to Security Associates International.

First Line Security knowingly made fraudulent statements when they told me that they had purchased my contract from ADT. In October of this year I was told by ADT that this was not true and that ADT has never had any business connection with FLS. ADT further told me that if FLS said that they had purchased my account from ADT it was a lie. I was forced to pay late fees to ADT in the amount of $340.00 because my ADT account was still active and it had never been purchased from ADT by FLS.

FLS equipment was removed from my in April 2008, shortly after my new alarm system was installed and the new alarm monitoring company began servicing me. You have not been monitoring my home since April 2008.

On 11/10/08 I filed a complaint against FLS with the California Department of Consumer Affairs. On 1/6/08 I filed a complaint with the California Department of Consumer Affairs complaint against you, Security Associates International. Last but not least the fraudulent contract was cancelled with FLS by letter in writing to them in April 2008. The letter stated many reasons for the cancellation; the inferior quality of the system, repeated false alarms and the lack of customer support etc provided by SAI/FLS.

I had to pay $250 in false alarm fees to the local Sheriff's Department as a result of the repeated false alarms. Whenever I tried to contact SAI it was extremely difficult to get a hold of anyone. When I finally did speak to someone the customer service representative told me that I would have to pay a $100 trip charge. Of course I never went forward with them after hearing of this ridiculous fee.

Versie
SAN LORENZO, California
U.S.A.