Securitysystems.com Bill poor customer service Internet
This report is for SecuritySystems.com. I had a problem viewing video from a dash camera that I purchased from this company a few days before this incident.
I sent Bill Mullen an email explaining the error messages that I was getting. I thanked him in advance for his help. His response was to install another video player VLC. I tried that and tried Quick Tme video player and neither of them worked.
I then sent another email and told him that both programs failed. His response: go find a teenager that is more computer savy than I am. Please do not respond back that you are a computer consultant, software engineer...etc. The problem is YOUR computer. Try formatting the memory card.
My response back to him: I am returning the dash camera. Bill claims that my Windows 8 and my Windows 7 computer is faulty and it is my problem. I find that very insulting! And I did work in IT for 34 years and I know what I am doing with computers.
His response: There is nothing wrong with your camera. It is your computer. You certainly responded as we expected. IT tech 34 yrs.
His next email was sent to me and a guy named Warren. Another condesending email. I assume Warren works at this company.
Warren: Please have your IT Dept review this email. I explained to the customer that the problem was his computer not the camera. What do you think? I will forward your response to the customer or you can respond to him directly. Please feel free to use technical veribige as he states he is a 34 yrs IT professional.
This guy Bill Mullen needs to go to a customer service class. He blames the customers and does not try to trouble shoot the problem.
I found several complaints on the Better Business Bureau web site.
2 Updates & Rebuttals
daved59
St Clair Shores,Michigan,
Bill SecuritySystems.com
#3Author of original report
Wed, July 30, 2014
Bill, F.Y.I. The complaint that I filed on this web site was NOTabout your camera. It was directed to YOU and your lack of people skills. I have read other complaints about SecuritySystems.com and they are all about your customer service skills. And all of your rebuttels are brutal. You either need to take customer service classes or find another line of work.
The camera that I purchased works great. If you had responded in a professional way in the first place, none of these complaints would have ever happened.
Bill
honepieland,Massachusetts,
Poor Customer Service?
#3REBUTTAL Owner of company
Wed, July 30, 2014
David: We have sold over 5,000 of this particular dash camera. When somebody can not understand this or any product it seems they find it necessary to vent their frustration and also seek revenge by posting on this site. Your motivation is only to inflict as much reputation damage as possible.
I have reviewed ALL the e-mails and your accusations of how we responded are grossly "spun" by you. We referred you to the factory rep who CC: us on all the communicatiions. Numersous e-mails were sent to you in the attempt to assit you.
This unit has been purchased by thousands of truck drivers. In phone calls we always make sure they have the very basic computer skills as that is all that is needed to view files that are recorded by this unit. Your comments and claims are unique. We have never had a single customer not able to view the recorded files; not even any of our truck driver customers who by virtue of spending all their time on the road are not typically that computer literate. If you or anyone review our site you will find over 1,400 positive reviews with an overwhelming theme regarding our excellent customer service. You can also find over 60 real customer sample videos.
Our customers voluntarily send these in. The bottom line is when you have dealt with over 115,000 customers in the last 11 years it is impossible not to have a few that either are dissatisified, disgruntled or cannot understand their purchase. Any company that deals with tens of thousands of "people" and deny they don't occasionally experience this type of customer is not telling the truth. The bottom line is our complaints represent 1/100th of 1/10th of 1%. That is not a bad record. I also understand that the factory rep was able to help you solve what turned out to be a symptom of your computer and had nothing to do with this unit.
Bill SecuritySystems.com