Complaint Review: Securus Payments

Securus Payments of Portland Oregon, and their partner in crime, First Data Leasing are a credit card company  and leasing company you must avoid.  Here is my story.

In April 2014 I was approached by a phone sales call to set an appointment at my restaurant with Securus Rep Gabe Berg.  He offered a contract for discounted credit card processing rates and a contract to lease the cc processing machines.  I said that I already had POS system in place for processing but he assured me that is is part of the "buy down" of the percentages they charge and why they charge so little.  I bought it hook line and sinker.

In November 2014, Audrey Ohms called me to prospect sales for Securus.  I asked why she didn't know that I am already a client.  She apologized, and called back later to make an appointment to improve our contracts.  I met with her and we updated the discount terms.  As we did this, she entered me into a new credit card lease, saying the old one would be cancelled, and left with my machines in her car. 

By February 2015, I realize that I am being charged for both leases in my checking account.  First Data would not help me, saying all they knew was that they had my leases, that they are non-cancellable, and that the situation of how or why did not concern them.

I called Securus, and they had no record of doing business with me or my company.  Absolutely none.  Not my phone number, ssn, address, nothing.

I stopped doing credit card processing with Securus and signed with another company.  I sent back the machines to Dejavoo Systems that Audrey Ohms had sent to me.

In the week of March 12th, 2015, I received a sales call from "Michael" at Securus prospecting.  He said he had been with the company for 5 years.  He had no record of knowing that our company had done business with them.  Then I told him my story.  He seemed shocked, and put his supervisor "Tammi" on the phone.  She listened, also seemed shocked, took my information and the employees names I had dealt with, and promised to "walk this upstairs."  I have not heard from anyone since. 

I did receive a flyer in my mailbox from "Tim McCutcheon, Account Executive" prospecting, yet again, for Securus.  In the meantime, I am in contact with the Atty Gen's office here in Montana, and will be contacting the appropriate authorities in Oregon.