Complaint Review: SEF Publishers

I have been doing bussness with this company for over a yaer now. To begin with the charged me double a couple of months. I called to find out what the problem was I was told it was a mistake but the subscription will just be paid off all the sooner. So I said fine but it cant happen again cause $58.27 twice a month is gonna hurt me my budget.He said it wont happen again he was taking care of it will I was on the phone with him.

It continued to happen and I called often to have it taken care of. I said if you cant get it taken care of I need to cancel my account the told me I couldn't. Then after I should have already been paid off they charged $582.70
Which caused my account to over draft. I called and was very upset. They did refund that amount right away. And said my account is paid in full.

I told them I believed I was being over charged for months. So I double checked my account and I had to print out my personal bank statements as far back as I could and faxed it to them on in the end of September. They did send me a check for $306.00 and said the account is closed.

They were suposed to send me a leter stating that a month ago I still havent recieved it and have been charged over $400.00 since the account was supposidly closed. I call every time I get charged and all I have to do is say my first name and they transfer my to a superviser. I asked what in the heck is causeing the problem and she said it is a computer error. I also asked if this is happening or has ever happened to other customers and they said NO>>>>
Well that was a lie..now im waiting tfor a letter and another refund of $285.35 This company is very shady dont ever do busness with them!!!!!!!

Faith
Brodhead, Wisconsin
U.S.A.