Complaint Review: Select Care Benefits Network

After seeing a commercial with Montel Williams about a free prescription drug program I went to the web site mentioned in the ad and filled out my info and was immediately called by Select Care Benefit Network.

I explained to the rep that I was laid off a few months prior and that COBRA was way too expensive for me to continue as all I had coming in was unemployment insurance. The rep took more of my information and put me on hold and came back to say that I qualified for the program and the best he could do for me was $95 a month. He was doing his best to convince me that this was the best way to go as I stated again I was on unemployment insurance and that it didn't even cover my mortgage, let alone my other bills. So, why do I not qualify for free prescriptions?

I was then told that I do qualify for free prescriptions, and that $95 per month was a service fee that I had to pay Select Care Benefit Network to cut through all the red tape and fight those pesky pharmaceutical companies to get me my free drugs. He kept pushing on the fact that $95 was better than the $367 I was paying without any insurance. So I agreed to give this a try.

No sooner did those words rolled out of my mouth and he asked me how I wanted to pay the initial setup fee of $145. When I look at what others are paying for this service I now know I was ripped off and paid way more than others who are complaining. BEWARE PEOPLE!

A few weeks later I was called by a rep of Select Care Benefits Network and asked if I received a package from them. I said I did receive a letter and that I had not opened it yet. She said that I need to open it and fill out some forms in there and send them back ASAP. When I got home I opened the letter and all that I was sent was a pharmacy discount card to help with short-term prescriptions.

A month has passed and I called to ask where my prescriptions are and when I can expect them? I was again asked if I received their package and filled out my portion and had my doctor fill out his portion? I explained that all I received was a discount card and have never received any other packages. I asked how it was sent and if they had proof that I received anything? She began to become upset with me and I asked if they could send out another package? The conversation was going nowhere and I asked for a full refund as i had not received anything but grief from them. By this time I have to pay out of pocket for another prescription refill of $367. $367 + $145 = $512 you do the math, this is not saving me any money!!!

Another month passes and i never received any other correspondence from them and no mystery package ever was delivered. $367 + $95 = $462 OH YES, they continue to charge my bank account... I had to close my account to stop the insanity.

Select Care Benefits Network are opportunists taking advantage of people that are in real need of some assistance. NO REFUND ever received after many calls and requests. A true rip-off...

Ben
Bolingbrook, Illinois
U.S.A.