Select Care Benefits Network Oops! More Hoops Necessary! Austin Texas
After 4 months collecting enough data to satisfy new member requirements, SCBN informed me that not only did I have to have a membership to obtain one medication, but now my husband had to apply for his own membership to obtain the one medication of his we needed help with. And you guessed it...that required another $50 app fee and instead of $40 per month for two meds as originally required it would now be $30 each.
I requested help with 2 meds from day one, and no one ever told me about separate membership requirements...after numerous conversations with different reps for months! I refused to submit any more forms and requested cancellation and refund immediately. I was told I then had to send written confirmation I wanted to cancel.
The next thing I received was another generic letter informing me I had to meet detailed criteria to be "allowed" to cancel and of course nothing about refunding. Upon calling for a supervisor was told they'd have to call me back (again). I wonder if he'll tell me his name is Brad or what is the other one??
After being screwed by previous employers out of unemployment, insurance and 401k benefits we are tired of being cheated out of money. This time I'm gonna fight to get our money back one way of another.
Select Care Benefits is an oxymoron. Select Care INDEED! CROOKS.
Penni
Monroe, North Carolina
U.S.A.
1 Updates & Rebuttals
Brad @ SelectCare Benefits Network
Austin,Texas,
U.S.A.
Dear Penni,
#2UPDATE Employee
Tue, April 07, 2009
Thank you for bringing this matter to our attention. I have spent some time going over your case with our Advocate Team, and I think that you will find the resolution to meet your expectations.
I know that you were concerned with how much information was necessary and how much work was needed to go through the processes. The Patient Assistance Programs are great programs that help hundreds of thousands of uninsured Americans, but there is a lot red tape to get through. You became upset when you realized you had not told us the medications were for more than one person. Prescriptions are always necessary and you can not put a medication for another full sized adult on an account under your name. We do understand your confusion, but you would save thousands of dollars a year with our program if you would complete the process.
We do regret the experience that you had when you were a member. We are certainly happy to offer you a free month of membership so that you can get the medication that you need. We are confident that in this time period of using your membership, you will not only receive your medications but also be very happy with our ability to assist you in receiving your medications. Please contact me at 512-406-5057 so that we can get you started.
Sincerely,
Brad Williams
SCBN Customer Care Manager
512-406-5057
Brad_Williams@SCBN.org
www.SCBN.org