Select Care Benefits Network Without having signed any agreement, SCBN is making me jump through hoops to cancel and won't guarantee refund. Austin Texas
I applied to SCBN on the internet and was denied because I had insurance. The next day, Jim Moran of SCBN called me and after finding out that I had minimal prescription coverage (but some! which is supposed to disqualify me) he convinced me to give him my credit card information and join. The next day I received a long email which informed me that I would have to go to my doctor's office to pick up my medicines. Since my doctors are a three hour round trip away, I called to cancel.
I found out that my credit card had already been charged a $50 membership fee and $60 monthly fee for prescriptions and that it was up to the Board of Directors whether I would get a full refund. I was told to explain everything to the BofD through their website's support center, which I did. Then I got another long email telling me I had to return all "forms or work product" to them--which I haven't received--in 30 days, and provide written documentation that I was ineligible--in 15 days. They didn't provide an address so I called and was given a PO Box.
They gave me examples of ineligibility: a letter from my insurance company, proof of increase in income, a drug company's letter informing me that my appeal was denied, a letter from my doctor saying that my medications had been discontinued.
All this and I haven't even signed any agreements! I have made many phone calls about this to them and never get any clear answers. I called my insurance company and they are going to send me a letter saying that I have prescription coverage, but will I get it to SCBN in 15 days? I have a really bad feeling about them.
Anonymous
Punxsutawney, Pennsylvania
U.S.A.
4 Updates & Rebuttals
Brad @ SelectCare Benefits Network
Austin,Texas,
U.S.A.
Dear Christine,
#5UPDATE Employee
Tue, April 07, 2009
Thank you for bringing your further comments. I have spent some time going over your case with our Advocate Team and concluded that the initial resolution to meet your expectations was correct.
You were refunded due to our internal policies. You would not have received a refund had Select Care chosen not to give one. You followed the agreement and received a refund as a result.
Again, we regret that your doctor's office was too far away for you to travel. From looking at your account, you could have saved a great deal of money enrolled in our program. It has been our pleasure to help our customers receive over $40 million dollars worth of free medication since 2002, and we look forward to the chance to help you again when your geographical circumstances change.
Sincerely,
Brad Williams
SCBN Customer Care Manager
512-406-5057
Brad_Williams@scbn.org
Anonymous
Punxsutawney,Pennsylvania,
U.S.A.
The PA state's attorney general helped me with SCBN
#5Author of original report
Wed, August 20, 2008
After jumping through all the hoops SCBN put up for me, they informed me that I would not get a refund because they said in their contract that they didn't give refunds. They sent me a copy of this contract with the refusal letter. I had never seen it before let alone agreed to it. So I called the PA state's attorney general's Office of Consumer Affairs and sent them all the information with copies of everything and also filed a dispute with my credit card company. After a few weeks the credit card company informed me that the full amount had been refunded. Yesterday I heard the same from the attorney general's office. Our tax dollars at work! So after a lot of trouble and grief, a happy ending.
Brad @ SelectCare Benefits Network
Austin,Texas,
U.S.A.
Dear Anonymous,
#5UPDATE Employee
Tue, August 12, 2008
Thank you for bringing this matter to our attention. I have spent some time going over your case with our Advocate Team, and I think that you will find the resolution to meet your expectations.
We regret that your doctor's office was too far away for you to travel. From looking at your account, you could have saved a great deal of money enrolled in our program. It has been our pleasure to help our customers receive over $40 million dollars worth of free medication since 2002, and we look forward to the chance to help you again when your geographical circumstances change.
Sincerely,
Brad Williams
SCBN Customer Care Manager
512-406-5057
Brad_Williams@scbn.org
Brad @ SelectCare Benefits Network
Austin,Texas,
U.S.A.
Dear Anonymous,
#5UPDATE Employee
Thu, July 31, 2008
Thank you for bringing this matter to our attention. I have spent some time going over your case with our Advocate Team, and I think that you will find the resolution to meet your expectations.
We regret that your doctor's office was too far away for you to travel. From looking at your account, you could have saved a great deal of money enrolled in our program. It has been our pleasure to help our customers receive over $40 million dollars worth of free medication since 2002, and we look forward to the chance to help you again when your geographical circumstances change.
Sincerely,
Brad Williams
SCBN Customer Care Manager
512-406-5057
Brad_Williams@SCBN.org
www.SCBN.org