Complaint Review: Select Comfort

We have a Select Comfort Ultra King Size bed which has served us well and has been a very comfortable bed. Unfortunately, we need to replace the mattress top, which is a zip-off cover that goes over the top of the mattress. When we contacted Select Comfort, the quoted cost of the cover was $1,078. That's about 60% of the cost of an entire bed complete with pumps, frame and mattress!! This is outrageous! Over the years I have received a number of coupons from Select Comfort for recommending their products to friends but I guess I won't be receiving any in the future because I will no longer recommend Select Comfort. Essentially, they want you to buy a complete new bed when all that you need is the cover. What a wasteful practice! It's too bad that they do not feel that they can make money without gouging people that have already invested a premium price for their product.

I'm really disappointed in Select Comfort, who I have supported (they are a local MN company) and I will apologize to some of the people that I have recommended them to. I'll now start looking at some aftermarket products to fix the issue since Select Comfort will not offer a replacement cover at a fair or reasonable price.

I originally posted this review on www.consumeraffairs.com only to discover that Select Comfort pays them and can censor items that are not to their liking. After getting no satisfaction with either www.consumeraffairs.com or Select Comfort to resolve this issue, I did discover that I was not the only one with this problem. Here is a link to a third party manufacturer that has a cost effective and fair solution: http://www.mattressandfurniturestore.com/select-comfort-replacement-top

Select Comfort makes a great product but once they have your money, watch out!!