Complaint Review: Select Home Warranty

Select was unable to find anyone to fix my stove the first clain I filed with them. It took me calling daily and after 3 days was told to findsomeone as they had noone in the area to repair stoves Yesterday I fied again regarding my washer machine.  I have been argued with that they have 24 hours to find someone and after explaiing that its been almost 26 hours; I was informed its 24 -48 business hours ( they coudl not expaling this) I told them business days is what they were refferring to. I asked for cancellation department. I was told by them they didi not want to lose by business an would  escalate this. I was also told that they would look inot reimbursing me 97.00 for the company I called this am  to come out and look at washer. I asked for this in writing and told they coudl do that. Yet I do not have it in writing. I am unclear of my recourse hear but am tired of paying and calling and spendding hours trying to tget them to fulfil their contract after paying over 1000.00 for theiir bogus policy.    

Select Home Warranty I have called twice now and have been told its only been a little over 24 hours and I do have the option of contacting my own repairman. Both a manager and the complaint department stated it has not been over 24 hours. I informed them I have a 15 monute phone call to their company docuemtned in my phone records 25 hours ago and have never received an update except to tell me they are waiting o a company to respond. This is after I was told they were escalating it. I believe their escalation consists of just continuing to wait. As they do not make phone calls. I have a company that will come out for 97.00 but they will only look at reimbursing the call per their policy. Last year after 3 days i was told that I could do the same as they could had noone in the area to service my stove. So after another 95.00 and 4 hours my stove was repaired and of course not paid for by Select. I spoke with complaint department this time and they state they dont want to lose my business so I am giveing them one more chance. I believe I will take to small claims court if they do not help this time. I have had mjultiple home warranty companies and never filed a report or even had a complaint. I know they are limited at what they do and read policies well prior to contracting with them. This company does not seem to honor their policy.They have refused to answer my questions with a yes or no repsonse just stating they are doing all they can and their policy gives them 24 to 48 business hours.I am unclear what they mean by business hours as the manager could not explain this as well. If referring to business days its a Thursday now. Internet