Complaint Review: Select Home Warranty

We filed a claim in October 2013 using the online claims service.  Having heard nothing in three weeks, I called and spoke with a customer agent.  He said they had no record of the claim and requested that I fax the documents.  He would not give me his name, but told me to call immediately after faxing to confirm they had received the documents.  When I called back, I explained the entire story to a second person, who assured me the documents had arrived. 

Np word for another two weks.  I called and spoke with a third person.  They had no record of the claim.  I was told to again fax the documents and to call to confirm receipt.  He gave me his extension number.  I faxed and when I called to confirm, I received a message that the extensions "mail box is full and no message will be recorded." 

I called back and spoke with a fourth person.  I explained the entire story and he promised to look into it and return a call that day.  It has now been a week and I've heard nothing.

I don't think I'll be re-newing.