Complaint Review: Select Home Warranty Mahwah New Jersey

We have a policy that states the Ducts , All ducts are covered unless they are crushed or wrong size. We got a claim number and had the bid separated out to repair the dryer vent as well as the A/C flex duct . The flex duct is 350.00 and the dryer vent is 300.00.  We were told the duct would be covered which was why we had to get a separate bid for it not the dryer vent. They are now saying they cant reimburse the A/C duct for 350.00 because its not covered because there isn't a permit for the dryer vent and the A/C duct to be connected which is not what happened.

after being escalated 4 times they sent the cancellation department to talk to me and miraculously he spoke English and said let me see what I can do he comes back and says well as a courtesy they will give us now 275.00 but its not a courtesy the contract says they cover all ducts and  the duct shouldn't be covered because the dryer vent caused it to malfunction . All the contract says is that All ducts are covered. its insane . We are taking the 275.00 but will see if we actually get the payment for it but feel that they should have reimbursed us the full 350.00 per our contract.

Absolute scam we will never but their product again as their cancellation policy leaves us with less then the reimbursement. we were told by the cancellation dept that we have an older contract the newer one doesn't cover a duct if a critter chews it up... seriously ?? this is not how the warranty is presented to cover when we bought it 2 years ago for almost 2000.00 up front to get the discount. Absolute poor customer service and bad representation in the contract its as if they want people to cancel it that's where they are making their money from.