Complaint Review: Select Home Warranty

I signed a month to month contract for home warranty with extra items with Select in May 2015.

In July and had a problem with my a/c. They informed me that my a/c had a 12 year manufacturers warranty and they did not cover any item that had an existing warranty on it. Yes the Mfg covered the part of $400 that I told them, however the labor in install the part would be $450. They do not cover any labor either.

On September 2, 2015 my built-in microwave (high end GE) would no longer work. They told me I had to purchase a new microwave and have it installed and they would reemburse me $95 based on the age of the microwave ( 6 years old) I purchased and microwave and sent them all the documentation they required in include the paid receipt for both the unit as well as the removal of the old unit and Installation of the new unit. They told me they did not cover the actual removal and installation of microwave ovens and would send me a check for $95 within 30 days of September 20, 2015 (date of installation of new unit) I followed up with them in 10 days and excuse was they had been very busy, In the meanwhile I had allowed them to direct deduct from my bank on monthlly basis from May - September of 2015 ($55/mo) I replied that they had time to bill my bank monthly without any delay. They then sent me an email saying I would be reembursed within 30 days of September 20th. Again on October 20th I contacted them and more excuses, too busy, they check was mailed a week ago and allow 7-10 days for it to arrive (I don't live high in the hills in South Florida) based upon that I contacted my bank and requested they reverse 2 months of charges and cancel Selects ability to draw out of my bank $55 monthly. I also sent an email to cancel my contract effective September 2, 2015.

I file a claim with the BBB of New Jersey and they started dialog with Select Home Warranty,

The final results is: I receive a check for $95 on January 21, 2016 with a company mail stamp of December 24, 2014. They claim to the BBB that I had not cancelled the contract and in fact owed them for the 2 months I had reversed, and another 3 months that I did not allow them to collect. In all I would have paid them over $275 in order to receive $95 they owed me from early September 2015. If you have any claim they decide they owe you, don't expect payment until they have collect at least that amount and more for services that you did not have additional claims.

My only regret is that I didn't look at this site before I contracted with Select Home Warranty