Complaint Review: Select home warranty

Worst Service, Worst Experience, Biggest Scam. I Prepaid for three years. Biggest mistake. Two claims, in 2 years, Both were not paid due to the fine print in the contract. One for AC repair. The other for a Water Heater Repair. Customer service is terrible. When I asked the agents on the call to give me their name and employee id? since they were very rude. They declined and the two agents dropped the call. When I called back, I was told, "We don’t know which call center you were talking with" hence, they can't find a record of the call being dropped. Back to the claims history. Both claims, Select was not able to secure a local contractor to do the work for me. No one locally want to work with Select. I was told by select agents to find a local service guy, and they will work with him. Both contractors I brought in, I had to pay for the service call out of my pocket, since Select refused to pay for the service. "{Too expensive. I need to find a cheaper guy". that’s what they told me. When I asked to be transferred to the claims adjusters, I was told, that Department don’t have phone extensions.