Complaint Review: Select home warranty

Select home warranty sent a contract plumber to address a leak in our plumbing. They arrived cut two holes in our celling. Saw the problem , collected my 100 dollars service fee via credit card number. Which they wrote down on the receipt. Told me that they had to wait for the autho from select home to repair the leak. Waiting 3 weeks now, no plumber. We keep getting run around from select home. They told us that they could not contact the first plumber, they set up another plumber , I call them they tell me that they do not deal with select home warranty anymore, because they had a hard time getting paid. And to top it off the same day that they took my credit card number, the plumber my credit card number was used to buy services on someone's x-box account. I really wonder who is giving select home warranty the outstanding ratings , which I used to decide on. Employees and family ?