SELECT HOME WARRANTY Told me to wait for approval for furnace that needed replacement when it was 15 degrees outside. Mahwah New Jersey
I reported my furnace not working and the next day a serviceman came that select sent. He said the furnace needed to be replaced and Select said that I needed to wait for approval. It was nearing the weekend and freezing temperatures were coming that night. It needed to be installed before the weekend and I didn't have time to wait for the approval since my pipes would freeze and there are toddlers in the house. So, I paid for the replacement and told Select the situation. The claims representative said he "understands", but that the part broken isn't covered. Shocker.
In fine print somewhere, the heat exchange isn't covered. The part that most furnaces will need to be replaced for. I don't know why HVAC system is said to be covered? It should say that it is SELECT coverage. Because now I have been paying for a warranty to protect me from this exact situation and it is a sham. I am now paying $3000 for a furnace and SELECT has paid nothing.
My question is- what was I supposed to do? Allow my pipes to freeze and the small children? So, save your money for your furnace and don't give it to SELECT.
1 Updates & Rebuttals
Barbara
United StatesSelect Home Warranty is a rip off - Big Time. They refused to fix an ice maker on my refrigerator and refused to give me a full refund - even though I cancelled within the 30 so called guarantee.
#2Consumer Comment
Wed, November 04, 2020
I am now reading some of the 143 rip off reports on this Select Home Warranty. This is a rip off of a company to say the very least.
It is ashame that this person had to spend $3,000 to replace a furnance that Select Home Warranty should have covered.
This seems to be a GAME with them. Their crafty sales people, first steal your money on a 1 year plan with promises and promises.
Then, when you have a claim, they find some sneaky way to deny the claim. There are many accounts from other customers - or shall I say, VICTIMS.
The awful part, is that they get away from it. The Better Business Bureau does not care. The company is ruthless in defending themselves.
All we got this is website. We lost over $ 80 because they refused to give us a full refund even thought we cancelled only 5 days into service agreement.
What happened to the 30 day guarantee period, they promise? I do not know. We never got our ice maker repaired and lost money to boot.
STAY AWAY FROM SELECT HOME WARRANTY. THEY DO NOT DESERVE YOUR BUSINESS.
Signed,
Barbara,
USA