Complaint Review: Select home warranty

On 12/12/2019 I contacted Select Home Warranty to purchase a Home Warranty Plan. I purchased a 1 year plan for $499.99. On February 2nd, 2020 I had a leak under my bathroom sink. I contacted Select Home Warranty and filed a claim. I was told that a service provider you come to my residence within 48 hours.

The following day I was contacted by their service provider who identified themselves as a heating and air conditioning company... They asked to text photos of my sink. After doing so, the service provider told me to go to a home improvement store and purchase a faucet.

The service provider then told me that after I purchased a faucet he would schedule an appointment to come out. I thought it was strange that a plumbing company would instruct the client to go purchase parts. So I contacted Select Home Warranty and asked if I should go purchase the parts. They said "no", if I purchase the parts they will not cover them.

Select Home Warranty said they would send a different service provider because the first one refused to come out for a diagnosis. And wanted to get an approval for the replacement of my faucet based on the pictures I text him. I waited one more day without hearing from a new service provider. So today, 2/7/2020, I called Select Home Warranty for a status update.

They told me that the only service provider in my area is the "heating and air conditioning" company that didn't want to come out the first time. So at this time I asked to cancel my contract and be issued a complete refund. In response I was told that I would be charged for the months I had the coverage plus a $75 early cancellation fee.

I normally would understand paying for the months I had the coverage and the cancellation fee. But I'm only canceling because they can't service my area. They should not have sold me the plan to begin with if they do not service my area. And I live in the city so where do they service?... Consumer beware!