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Select marketing Solution sold a list of names purported to be qualified leads that were recently surveyed, clearly a misrepresentation Granite City Illinois
Select marketing Solutions contacted my firm via Email and offered a list of 600 names in our area that had been compiled through online, telephone and mass-mail surveys. They were supposed to be individuals who were looking for options for an IRA rollover and have been surveyed within 2 weeks to 30 days. They were also to be scrubbed from the Federal Do Not Call List After calling through at least 1/3 the list, among which were various fax machines, disconnected numbers and numbers on the Federal Do Not Call List, all of the individuals reached had no recollection of responding to a survey. SMS refused to refund my firms money unless we called the entire list of 600 names w/o generating business, indicating "it was not SMS's fault the individuals sold to us did not remember taking a survey" We spoke to the Sales associate Nicole then to Makenzie a supervisor who told us it was company policy that we call the entire list prior to requesting a refund. Based on laws of probability and my firms experience, clearly the product sold was misrepresented. Do not buy "Leads" from this company. It appears they are pulling demographic information from another source and selling that to the public.
2 Updates & Rebuttals
Frank
Baltimore,Maryland,
United States of America
Investigation started by Ill Attorney Generals office
#3Author of original report
Tue, May 11, 2010
Update: Since our bad experience with SMS, we have reported them to the BBB and also lodged a complaint with the Illinois State Attorney Generals Office. There is going to be an investigation of this company to see if there is fraudulent business practice being conducted.
I will continue to post updates as things unfold. I'm sorry to see we are not the only firm who were victimized here but i am not surprised.
Nicole Henderson
Granite City,Illinois,
United States of America
MoneyBack Guarantee
#3REBUTTAL Individual responds
Wed, April 21, 2010
We offer a full moneyback guarantee if you work the list to its entirety and we feel that is very fair. Every customer is made aware of our policy and agrees and sign a contract showing and stating our guarantees. We would gladly refund Frank in Baltimore if he worked the whole list. We are a very reputable company and are lists work for a lot of our clients. We do believe that it is not unfare to work list before giving a refund.