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Selectcare Benefits Network - SCBN Told that $40.00 was for 3 months supply of 2 perscriptions, not $40.00 per month. Supervisors only take messages not phone calls. bothell, Washington
I am an unemployed and uninsured senior citizen. Found this perscription advocate, SCBN on the internet.
The sales person said that there was a one time fee to cover administrative costs and that my 2 perscriptions would cost $40.00 for a 3 month supply, not $40.00 per month. I noticed this while reading the fine points and that they also take the money right out of my account every month.
I knew that I had heard the sales person on the phone correctly because I wrote it down 3 times and I asked in everyway imaginable to make sure of the details. Worked for an insurance company in the past and know how they can omit information so I was very careful. (quit the company because of practices just like this.)
Tried to call right away but was told that I had to leave a message and someone would call me by the next day. Asked to speak to a supervisor. Supervisors do not take phone calls, only messages. Yikes! SCAM!
I lose $90.00. A lot of money to me. If you don't block your account it could have been a lot more.
I thought I was being proactive. Should have done some research.
1 Updates & Rebuttals
Brad @ SelectCare Benefits Network
Austin,Texas,
U.S.A.
Hello Bothell VA,
#2UPDATE Employee
Sun, January 10, 2010
Thank you for bringing this matter to our attention. I have looked through our records and we can not find any member inBothell ,
VA around the time of your complaint and you did not give a name. As a
result, I can not offer you a solution without specific details in the customer
records about your case.
If you would like to contact me directly, please feel free to call me at 512-406-5057. We can see if we can find a resolution to your situation.
Sincerely,
Brad Williams
SCBN Customer Care Manager
512-406-5057
Brad_Williams@SCBN.org
www.SCBN.org