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  • Report:  #481884

Complaint Review: Selectcare Benefits Network - SCBN

Selectcare Benefits Network - SCBN Told that $40.00 was for 3 months supply of 2 perscriptions, not $40.00 per month. Supervisors only take messages not phone calls. bothell, Washington

  • Reported By:
    thoughtiwassmarterthanthis — bothell Virginia USA
  • Submitted:
    Tue, August 18, 2009
  • Updated:
    Sun, January 10, 2010
  • Selectcare Benefits Network - SCBN
    P.O. Box 140766
    Austin, Texas
    United States of America
  • Phone:
    8667226479
  • Category:

I am an unemployed and uninsured senior citizen. Found this perscription advocate, SCBN on the internet. 


The sales person said that there was a one time fee to cover administrative costs and that my 2 perscriptions would cost $40.00 for a 3 month supply, not $40.00 per month.  I noticed this while reading the fine points and that they also take the money right out of my account every month. 


I knew that I had heard the sales person on the phone correctly because I wrote it down 3 times and I asked in everyway imaginable to make sure of the details.  Worked for an insurance company in the past and know how they can omit information so I was very careful. (quit the company because of practices just like this.)


Tried to call right away but was told that I had to leave a message and someone would call me by the next day.  Asked to speak to a supervisor.  Supervisors do not take phone calls, only messages.  Yikes! SCAM!


I lose $90.00.  A lot of money to me.  If you don't block your account it could have been a lot more. 


I thought I was being proactive.  Should have done some research.


 


 


 


 

1 Updates & Rebuttals


Brad @ SelectCare Benefits Network

Austin,
Texas,
U.S.A.

Hello Bothell VA,

#2UPDATE Employee

Sun, January 10, 2010

Thank you for bringing this matter to our attention. I have looked through our records and we can not find any member in Bothell, VA around the time of your complaint and you did not give a name. As a result, I can not offer you a solution without specific details in the customer records about your case.

If you would like to contact me directly, please feel free to call me at 512-406-5057. We can see if we can find a resolution to your situation.



 



Sincerely,

Brad Williams
SCBN Customer Care Manager
512-406-5057
Brad_Williams@SCBN.org
www.SCBN.org



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