selfhelp.com mysterious unauthorized debit from my checkcard allegedly associated with my Bromalite trial order Internet
After ordering and canceling a trial subscription to Bromalite, I noticed a mysterious unauthorized debit to my checkcard that I had used to order the Bromalite with. I had canceled the Bromalite order within the trial period and gotten a confirmation number for the cancelation. When I saw the selfhelp.com debit from my checkcard, I called Bromalite to ask if this was in association with my Bromalite order. I was told by them that they used to be associated with selfhelp.com, but no longer are and were unaware of how selfhelp.com got my card information to charge me a subscription to their company as well. The Bromalite representative told me that other people had told her the same thing happened to them and she gave me the customer service phone number (877-495-1182) to selfhelp.com. I called that number and got a selfhelp.com representative who told me that the charge to my card was for a monthly subscription to their company and that it was initiated when I ordered my trial of Bromalite. The representative said that the trial period had passed and I would not be refunded the subscription charged to my checkcard. I told the representative that I did not see any information anywhere about a subscription to selfhelp.com, nor any information about cancelling such a subscription and that I was going to report it to the Federal Trade Commission, because it appears to be fraud. I had not given them any of my information at any time. The representative then told me that I would be refunded the money, that my subscription would be cancelled, and gave me a confirmation number. The representative told me that the refund may show up on next month's statement. I called Bromalite back to tell them about my experience when I talked to selfhelp.com and their allegation of being associated with my ordering from Bromalite. They took my information along with recording the conversation to submit it to one of their managers for investigation. Bromalite thanked me for letting them know that this had happened.
I also went to www.selfhelp.com on the Internet and saw a generic looking website, like a placeholder kind of site with no company or contact information on it anywhere. Very bogus and fraudulent appearance. Beware!
Y
Hampton, Virginia
U.S.A.
2 Updates & Rebuttals
Customer Service Administrator
St. George,Utah,
U.S.A.
Resolution Offer
#3UPDATE Employee
Wed, May 13, 2009
Our company represents some of the Fit Factory programs that sometimes appear on a statement as selfhelp.com.
I apologize for any misunderstandings that might have occurred when you were purchasing your dietary supplements online. Fit Factory is a companion program that comes with various products of this type. It offers our customers a personal trainer you can converse with daily, exercise flash galleries and inspiration articles; it offers links to recipes and menu planning. This program also offers a variety of diets for special needs that can be customized to fit your weight loss goals.
All pertinent information is provided to the customer before entering any method of payment information for the supplement. This provides access to all the terms and disclosures as well as Customer service numbers for the product and the companion program that accompanies it for great support and success with your product.
Unfortunately, we are unable to locate an account for this customer as there is limited information on this post.
You mentioned you've already contacted customer service, and if feel you were not treated fairly, or would like to discuss additional issues, please contact me directly at 435-773-1795 or you may email me at customerservice@cshelp.org and I will promptly respond. In order to best assist you, please provide me with your name, zip code and a current phone number where you can be reached.
If you are another customer reading this and you have tried customer service and feel that we have failed you, or you feel you were mistreated in any way, please call me directly and the number above, or the customer service email, and I will be happy to address your concerns ASAP.
Sincerely,
Online Customer Support
Conniea78
Encino,California,
U.S.A.
Please Contact Us So We Can Clear Up This Issue
#3UPDATE Employee
Tue, May 12, 2009
Hello my name is Falon. I'm the customer service manager for Bromalite's Customer Service Department. I noticed your complaint and wanted you to know if you have any concerns or problems to please contact me directly. My email is falon@verifyyourorder.com or if you call our customer service line 1-866-897-0663. I would be more than happy to take care of anything that I can for you. Our hours are Monday thru Friday 8am-5:30pm MST. If you call the customer service line any of the representatives are willing and able to assist you. Thank you for your time and have a great day.
Falon, CSM
Bromalite