Selfhelpffcom, ACAI Berry, Purity 12, Fit Factory Deceptive Advertising - Fraud - Ripoff Internet
I work with computers and write programs to automate business processes where I work so i feel completely stupid for making a mistake like this. I ordered supposedly a detox product and a colon cleansing product that I was only supposed to pay shipping and handling on. About 3 weeks later, I saw charges for $89 and $78 and $29.95 on my checking statement. I called the bank and got the phone numbers for these charges and called them. It turns out that I was enrolled in an ongoing subscription for both products and another subscription for Fit Factory or something like that. It is nearly impossible to make these people understand that you want no part of their products or Fitness subscription. I did finally manage to get cancellation codes on all 3 that may or may not be good. I am changing my card number to be sure.
These products Purity12, ACAI Berry, and Fit Factory are all related and it is a total ripoff. I don't have a lot of money and in addition to the cost of the products the not knowing about these charges caused me to overdraw and then have to pay overdraft charges. I will never ever order on the internet anything that is free again but for me it was an expensive lesson.
Brenda
Poquoson, Virginia
U.S.A.
1 Updates & Rebuttals
Customer Service Administrator
St. George,Utah,
U.S.A.
Resolution offer
#2UPDATE Employee
Tue, May 05, 2009
Brenda,
I apologize for any misunderstandings that might have occurred when you were purchasing your dietary supplements online. Our company represents some of the Fit Factory programs.
I am saddened to read that you have had a difficult time. Our company strives to give the highest standard of customer service. If you've already contacted customer service and feel you were not treated fairly or would like to discuss additional issues please contact me directly at 435-773-1795 or you may email me at Customerservice@cshelp.org and I will assist you immediately.
Fit Factory is a companion program that comes with various products of this type. It offers our customers a personal trainer you can converse with daily, pictures, music links; it offers links to recipes and menu planning. This program also offers a variety of diets for special needs that can be customized to fit your weight loss goals.
All pertinent information is provided for you before entering any method of payment information for your supplement. This provides you access to all the terms and disclosures as well as Customer service numbers for your product and the companion program that accompanies it for great support and success with your product.
Unfortunately, we are unable to locate an account for this customer as she has not left her full name for us, but, if she had contacted our customer service number provided on the email and next to her charge on her bank statement we would have been very happy to assist her with her Fit Factory program.
For customer service you may call 1 877-407-1022 and they'll be happy to assist you with any further questions or concerns.
Sincerely,
Online Customer Support