Complaint Review: Seneca and vitabella skin care

Seneca and vitabella skin care products claim to take away wrinkles in as little as two weeks when the products are used together. They offer a free trial for shipping fee of $4.95 and $3.95 each. they will send you the trial offer in a package with no return address or any disclosure agreement. Within 14 days of the shipment they start charging your credit for $99.73 for Seneca cream an $94.56 for vitabella. They continue charging your card each month for these amounts unless you call and cancell the order.

If you call their customer service number they never pick up and even if they do their sales rep will tell you that it is out of her jurisdiction and a supervisor will give you a call to take care of the refund. However no one will ever call. I have been calling them every week for the past 4 weeks and each time I get the same story. They have charged my account twice for $99.73, twice for $94.56, and once for $191.93 From mid sep to end of oct totaling $580.51 and have only shipped out two bottles of Seneca and two bottles of vitabella.  

Their products work only for the first few weeks and after that the skin goes back to its initial condition. they are a total fraud and internet thieves. Not only they will not refund me the money for the products I never Ordered in the first place, they have made an additional charge of $191.93 without any product ever being shipped out. Be aware! Do not fall for the scam! I wished I had checked Ripoff Report before falling for their trap. they use Dr. Oz to vouch for their products and that is what fooled me. Please let me know what venue I can use to get my money back.