Complaint Review: Seneca Skin - Vitabella

Responded to online advertisement (including from Dr. Oz) touting the wonders of the new Seneca Skin Support "free samples" of the two creams.  They were nothing special.  Surprised to see a charge of $94.56 notification from them that my next ordered supply was coming  Called their number 888-506-4176 on 10/22/14 and spoke with Agent #320, who pointed out that in accepting the minimally charged sample product, I had agreed to an ongoing order unless I had notified them within the timeline indicated (in the very fine print of course which I should have read with mu magnifying glass)!  I requested a refund and all further orders stopped.  After arguing, she agreed to refund if I returned the unopened package marked RMA#1763971335771345 on the outside of the package.  I did this, and when no refund had been issued by 1/3/15 I called the above number (no longer in service) as well as the other number on the product 888-506-5837 (also no longer in service).  Also sent an email to support@senecaskin.com, which was not returned, but also never responded to.  Have filed a complaint with the FTC as well (dated 1/28/2015).