Complaint Review: Senior Healthcare Consultants

SPECIAL UPDATE: September 30 2012: Senior Healthcare Consultants remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Senior Healthcare Consultants is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.

To date, Senior Healthcare Consultants has made good faith efforts to resolve all complaints reported on Rip-off Report. Based on our experience, the member business has proven to be among the top members of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business.

Over time and since becoming a member, Senior Healthcare Consultants has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Senior Healthcare Consultants remains committed to improving customer satisfaction.

Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.

Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!

*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at editor@ripoffreport.com

 I wish I would have found this website before I started working for SHC. The information that has been given in each of the reports is completely true. The Monday night "Training sessions" are nothing but a ra-ra session. The managers go just short of standing on their desks to pump up the sales team and goes rediculously overboard. I stayed with it though and began going on the "preset" appointments. Few people had even heard of the company and none knew I was coming. I did manage to sell one policy which I have not recieved payment for. I resigned back in late January by the way. You agree to pay $18 per appointment which I was fine with.

When I resigned, I calculated that the amount I owed was close to the $150 commission I was owed for the sale. While balancing my checkbook about a month later, I noticed SHC had taken over $250 out of my bank account without authorization. I sent an e-mail to the company asking why they took the money and did not get a response.

Two days later, they took another load out which matched the first. So now they had taken over $500 out of my account. I sent another e-mail and they responded with "We will forward this to our VP of Finance". I have not heard anything since March. I contacted our state insurance agency and was told they could not do anything.

I also contacted the BBB in Texas as well as the Texas Labor Commission and again was told they could do nothing about this. I am going to contact a lawyer with regards to this matter but wanted other people to know not to get involved with this outfit. My last "preset" appointment was supposedly set with the customer 24 hours in advance to my arrival. This 'customer' had been deceased for 7 months.

One other thing, on top of the $18 per "preset" appointment, they apparently also charge you $5 for what they call 'callbacks'. This is not stated anywhere in the paperwork or online but it is the only thing I can see as to why they took this money out of my account. These callbacks are given to you without asking and is just another way for the company to make money. I did not want to take this to court but they have forced my hand on this. I hope you do not get taken advantage of as I did.

Shane Monroe, Louisiana
U.S.A.