Complaint Review: SeniorsoulMates Dating site

I joined Seniorsoulmates dating site in Feb 2016. issues I have had are I did a chat thing with one of their Reps and ask him to make sure I wasn't on any auto-renewal list.  I has just paid for 3 months memebership, but he didn't do what I ask. instead he cnaceled my memebership. I guess so they could keep the money I just pd them. they do not give refunds back at all. I claed numersous times, but they said my profile was active. when I check on my accounts in their site, it says I'm cancelled.

I was a Gold member, but now they have me listed as a PROMO member. They will not fix anything and they keep saying that I requested cancellation. I did not, I can't help it their rep doesn't understand English. I also notice, some of the woman that's contacted me, do not have real profiles, just contact you and gives you a fake e-mail address to contact them. Others are woman that I have explained over and over that do not Fit my Search. This site is very uncooperative and I believe it's a scam to reel people in. Nothing works right, always have issues. I got burned, Don't you so the same..