Complaint Review: Sensible Home Warranty

Sensible Home Warranty (SHW) contacted my HVAC company on 10/17/12 and asked that we service one of their homeowner's heating system as it was not working properly. We agreed to collect the homeowner's co-pay and invoice SHW for the remaining balance which would be paid within 30 days. We proceeded to go to the customer's home that day, found the problem, called SHW and obtained authorization to complete the repair, made repair, checked operation of furnace, collected co-pay, and departed the customer's home. Once the work ticket was returned to the office the next day the invoice was prepared for the authorized amount less the co-pay collected and sent to the billing address provided for SHW. Payment was never received. When following up on the claim we were told that the invoice was never received by SHW and to rebill it including the suite number 221. We were also provided an email address and fax number where the invoice could be sent. All three methods were used to resend the invoice. Still, no payment received. Another call was placed and we were instructed to leave a voicemail for accounts payable. I left a voicemail and although their recording states you will receive a call back within 24 hours I NEVER did. I called again on 12/11/12 and left a message with a Gabriella explaining my experience and that I was seeking payment on a claim. Gabriella "personally" took a message for me and said she would definitely have someone call me back. To this day... 2 months later....I have YET to receive a return phone call. I have continued to call and leave messages and send the invoice via fax and email. I refuse to continue mailing the invoice wasting paper and postage. After attempting to follow up on this yet again for the past two days I was finally given a direct extension to the accounts payable manager, Tiffany, who has has repeatedly ignored my phone calls today. Enough is enough. I have left another message but expect the same results. I will continue to call but expect that I will also continue to be ignored. Contractor beware.... they do NOT pay! Homeowner beware... they will require you to pay your premiums, deductibles, and co-pays but they will not pay the contractors. What this means for the homeowner is that you will not likely ever get the same contractor twice because they don't pay their contractors to stick around... AT ALL! Avoid this company like the plague!!!!!