Complaint Review: Sentry Safes

If you are thinking about buying a Sentry Safe...Don't! This company has the absolute WORST Customer Service Depratment of ANY company I have EVER had dealings with in the entire United States.

A client gave me a Sentry Safe for which he did not have the combination or keys. I tried and tried over a period of TWO weeks to get though to these people by telephone. Their toll free number is ALWAYS busy...with the exception of between 12 and 1...their lunch hour. Their non 800 number will ring about ten times and suddenly quit. They do not respond to emails either.

After several tries I FINALLY got a response to an email. The representative instructed me to get a notarized statement of ownership and fax it to them. I was also instructed to call back the next day to provide billing information. I followed their instructios to the T...and I am STILL waiting for the combination to be mailed to me.

Since I have already provided the notarized statement...and paid their fees...I have once again tried to get through by telephone and emails. NO LUCK. If you are looking at a Sentry Safe and considering puchasing it...BUY ANOTHER brand. This company absolutely SUCKS!

Gary
Charleston, West Virginia
U.S.A.