Complaint Review: Seo sam jones

I was told by the people I named in the report that I would be at the top of google within 3 months (I have evidence of this) I was paying them £250 a month for them to do my keywords for my website, they changed things on some pages which was fine but after 6 months I started to complain to be told that it all takes time, but this wasn’t the case as my report every month didn’t change much and everytime I spoke up they would come out with some waffle, all together I was with them for 11months and told them I wanted proof of the reports from month 1-11 to prove what difference they had made to my website, I never received this and I have kept trying to contact them but with no joy!! I have spent over £2000 for nothing. Is there anyone out there that can help me get my money back or just someone to just generally help. I feel cheated and strongly urge no one to waste your money