Sera Labs Sera Relief Billed for product I didnt order when I called to complain they said I could return the product but would have to pay a restocking fee. Lewiston Maine
Fraud send people product then charge extremely high fees!
1 Updates & Rebuttals
Gina
United States
Customer Satisfaction
#2UPDATE Employee
Tue, July 23, 2019
We’re sorry that you have had a negative experience with SeraLabs. We take our customer’s satisfaction seriously, and are continually working on ways to improve our customer care. We state on our website that you need to call customer care or send an email to cancel products before they ship. In reviewing your account we see that you were sent a reminder email regarding your reorder along with a date of cancel to avoid further charges and shipping.
We also see that the product was returned and you have been refunded. Before purchasing any SeraLabs product, it’s important to read our Terms and Conditions as well as our Return Policy/Shipping information so that you are not surprised by any of our policies, as well as the price. Our Terms and Conditions can be found here: at seralabshealth.com
1 Updates & Rebuttals
Gina
United StatesCustomer Satisfaction
#2UPDATE Employee
Tue, July 23, 2019
We’re sorry that you have had a negative experience with SeraLabs. We take our customer’s satisfaction seriously, and are continually working on ways to improve our customer care. We state on our website that you need to call customer care or send an email to cancel products before they ship. In reviewing your account we see that you were sent a reminder email regarding your reorder along with a date of cancel to avoid further charges and shipping.
We also see that the product was returned and you have been refunded. Before purchasing any SeraLabs product, it’s important to read our Terms and Conditions as well as our Return Policy/Shipping information so that you are not surprised by any of our policies, as well as the price. Our Terms and Conditions can be found here: at seralabshealth.com