Complaint Review: Staples and Brothers (printer manufacturer)

I belong to a large union and I'm the secretary. We have spent a
large amount of money at the Staples Office Supply store and we
purchased three service contracts (5-year) each costing $500.00.

This included a provision that the service technicians would
come to the site (our homes) to do needed repairs. Three of us have
printer problems, and I can't even use mine.

Two of the printers cost $1,000.00 each (Brother MFC mutifuntion
units). We have contacted the 1-800 number for service over and
over again for months, only to be left waiting for phone calls to
set up an appt for service that never came. I visited the Staples
store and spoke personally to one of the managers, with the same
results.

I called and spoke to another manager, and he never called
me back, either. I am going to do two things next- 1. Call the
Attorney General's office and file a complaint, and 2. take the
printers back to the Staples store and put them on the counter, and
demand that they provide us with different machines, with
compensation for any difference in price.

My advice? Stay away from service contracts, and stay away from
Staples. If we can spend that much money and get no service, don't
expect any either.

fla@capital.net