Complaint Review: Service King

June of last year my truck sustained damage in an accident. I contacted my insurance to start the claim process. Everything was fine until the original adjuster forced me to take my truck to the Service King on Rufe Snow Drive. This shop had my truck for several months. When I contacted the General Manager to arrange for a hotshot to recover my vehicle and deliver it to me, suddenly the repair work started. Isn’t that ironic.

When I was able to eventually recover my vehicle I started to take note of the issues. First, my truck was dropped off with a full tank of fuel. When I picked it up, the truck was completely empty. The chip in the truck had been turned up to the maximum level. The fuel spout was not even bolted back into the bedside. That was a surprise I discovered when I stopped at the gas station next door to the shop to fill my tank. Several of the parts on my truck were missing. Or the new hardware that came with the replacement parts was missing and used or mismatched hardware was used. 

On the drive back to Utah from Texas, the truck was not operating the way it did before the accident. I was getting steering travel. The vehicle was not accelerating or decelerating normal. There was a clicking/thumping noise coming from the vehicle. When I went to install the replacement fender flares, that is when I discovered that the body work/repair was completely out of spec. They had literally left bent and damaged parts on my truck and just painted over them. They also got a ton of clear coat overspray on the windshield of the truck. On the cab of the truck there were areas that had been sanded and never re-painted. The entire interior of my truck was covered in body filler dust, paint and clear coat overspray. 

My truck was taken to another shop in Utah for a complete re-repair of all the body work that was improperly done by Service King. The agreement between my insurance and Service King was that Service King would have to pay the local shop for the re-repair. When the shop called and said my truck was ready for pickup, I was surprised yet again. Service King had not paid them for the repair. They were not returning the shops phone calls or e-mails requesting they settle the balance. Service King kept giving the local shop credit card numbers that did not work and making excuse after excuse. 

I recently had an engine code pop up relating to my transmission. When the transmission pan was dropped for inspection, fiberglass and body filler material was found in the transmission fluid, pan, solenoid and valve body. Costing me thousands of dollars to repair. 

During the repair process at Service King, the General Manager called me while I was on the phone with my insurance adjuster. He had no idea she was on the phone and that the call was being recorded. He offered to do any other work I wanted to the truck and that he would just charge those things to the Service King American Express and get creative with the supplemental bill he would submit to my insurance. I was adamant that he not do that and that they only repair what was damaged in the accident and approved by my insurance. If you or I pulled a stunt like that, we would be charged and arrested for insurance fraud. 

I have contacted the Richland Hills Police Department about the General Managers attempted insurance fraud. Based on this experience with Service King in Richland Hills, I will never let my vehicle be touched by any of their shops ever again. This is my accurate and honest review of my experience with this shop and I do not recommend having a vehicle repaired by them.