Complaint Review: Servicemaster By Cantu

Servicemaster by Cantu has tried to collect over 20 thousand dollars from me which they received from my insurance company in 2006. One year later, in the fall of 2007, they filed a lawsuit against me for the exact dollar amount which they were paid. I have a copy of the canceled check from my insurance company, yet their attorney has been pressing my attorney to set a court date.

In December of 2006, my insurance company brought Servicemaster into my home after a fire. Their employees told me that everything was not able to be salvaged. I had many antiques and pieces of art. Not only did they NOT perform any of the services which they ultimately billed my insurance company for, they dropped an antique armoire and broke it, in front of my furniture specialist, and then denied it. They also lost an antique rug worth over 10 thousand dollars and denied every seeing it in the home. There were many items which they "lost" and then, mysteriously "found" after I pressed them.

Mike Kyle, in particular, told me and my husband to get our "junk" out of his warehouse and when we showed up to retrieve our many items which were not cleaned, the employees threatened to call the police and have us removed from their warehouse.

Everyone there treated us horribly and told us over and over again that none of our items could be salvaged. For example, we had our antique area rug cleaned and repaired by experts, we were told that the rugs had not been cleaned. For weeks, our items sat in their warehouse without being touched. Later, they billed our insurance company over 600.00 for vacuuming. They also billed for services to my piano which were done by a person who had nothing to do with Servicemaster by Cantu.
In the end, I was never paid for my losses from Servicemaster by Cantu. They had three different insurance companies contact me to pay me for the damage to my armoire and none of them came through. One even told me that Servicemaster by Cantu did not have a policy with them and had no idea why they were given my name or why there was a claim.

Currently, I have had my attorney contact their attorney who has not responded to any calls. This is the second attorney who has contacted us and who filed the suit against me. I am still wondering why they believe that they deserve twice the amount of their bill.

Joan
san antonio, Texas
U.S.A.