Complaint Review: ServPro of Society Hill

My wife and I are in our late 70's. and we feel that we are being taken advantage of. 

The local franchise of ServPro, ServPro of Society Hill,  was sent by State Farm Ins Co. to "clean up" following a smoke incident in my condo.

While in the process of cleaning the wood parquet floor in the hallway, ServPro used a water based cleaner which caused the tiles to buckle/warp. My wife saw the application. Their worker, John, denied it. My wife was sure was the same machine they used to clean the carpets.

The ServPro franchisee, Mr Charles Doyle came to my condo. He would not concede the obvious problem saying there were no scratches on the floor. I was told by a floor person that there probably would be no scratches if the floor was wet.

I had asked for help from our local ABC-TV consumer help line. Doyle submitted pictures to them. They reported that the pictures did not "show" the obvious buckling problem. That is almost impossible unless the pictures were taken in such a way to de-emphasize the problem. Doyle admitted some tiles "popped" and creaked when stepped on. 6-ABC TV would not release the pictures to me to compare them with the original pictures in his camera.

These tiles have buckled enough to cause an unsafe situation. Why did Doyle state that the parquet tiles were glued to the floor? They aren't now!

Doyle also made a point to refer to tiny markings in front of the door to my clothes washer. These marks were possibly caused by tiny detergent droplets. What did that have to do with the water damage to many other portions of my hallway floor.? I asked to see the original pictures on his camera. No response yet.

I agreed to have an independent evaluation by a 3rd party expert of his choice. Doyle refused unless he was present to supervise. I would not agree unless it was totally independent. Neither the regional or national ServPro Quality Assurance person would offer any remedy other quoting the "company line". 

I chose to have a State Farm's Preferred/Authorized floor covering company to evaluate to situation. When I informed Doyle that they reported that there was no doubt that the parquet wood tiles buckled from the application of water, he said "they only want to sell a floor". The company line!

Doyle also denied the stretching of the living room carpeting. Doyle stated that he was not there to see the carpet  prior to that cleaning. The company line again.

ServPro also removed my A/C filter during the cleaning process. After waiting for at least a month for them to to return to replace the filter, I had it replaced myself. Shows reliability?

ServPro sent the same floor cleaner, John, to repair the hole in my wall.  Was he a floor cleaning or a wall repair specialist? Quality control?

I want ServPro and Doyle to pay the $2600 it will cost to replace the floor.