Settlementroom Not What it Appears Agents Beware! ripoff Vienna Virginia
Wow, what a bad experience this has been. Instead of maximizing my time by having my sale documents available online for myself, my clients and other agents involved in the deal. I find I have spent an incredible amount of time dealing with their poor customer service and equipment breakdowns.
It's the typical, we got your money now so SCREW YOU type of company.
I've been a member for several months now. When I first subscribed I faxed in documents to be posted online and it didn't happen, I emailed and it took them 3 days to respond. I didn't stress out as stuff happens. However, last night I uploaded about 40-50 documents and only 1 posted, the rest they couldn't find, then they found them after talking to a supervisor but were waiting to see how to retrieve them from their computer to put online. Asked for a return call at the end of business and didn't receive it, I had to call them.
I guess this is a perfect example of buyer beware. They got you by the... ...
I would strongly suggest that any agent considering them, to do so very carefully and do your homework! There are other online transaction management systems out there. I think I'll go over there.
End Result = 40-50 long distance faxes, product didn't work, 2 hours of work wasted, countless hours on the phone getting the runaround.
Glen
Allentown, Pennsylvania
U.S.A.
2 Updates & Rebuttals
Glen
Macungie,Pennsylvania,
U.S.A.
Unreasonable Expectations?
#3Author of original report
Mon, April 10, 2006
Is it really unrealistic to get what you paid for? Till this date I'm still waiting a return phone call from Celeste to see if my problem was ever resolved (that's just good customer service). If she had bothered to check back with me, she would have realized that my problem was not fixed. Thus why I had to refax 5 documents last evening.
I like the concept, but can't say it has been a good experience thus far.
Celeste
Vienna,Virginia,
U.S.A.
60,000 happy customers, and one person with unrealistic expectations
#3UPDATE Employee
Mon, April 10, 2006
SettlementRoom Systems has a 6-year track record and 60,000 happy customers. The incident reported was one in which there was a technical support issue. The issue was resolved within hours. The documents mentioned were posted within the guaranteed timeframe of "1 business day" as stated by our terms of use.
While I respect the need for consumers to share information - good and bad - this is a case where the customer is reacting based on unreasonable expectations.
Sincerely,
Celeste Starchild
VP, SettlementRoom