Shaffer & Sons Heating and Cooling Absolutely the most incompetent business...failure to provide any follow up to phone calls any never provided service after one month of continuous calls to schedule ACrepairs Scottsdale Arizona
Our experience with Shaffer & Sons duplicates what we have read on this website from many others. Our Home Warranty, First American, sent Shaffer & Sons out when we called in July 2015 to report a problem with th AC unit... A new relay switch was installed after several phone calls. However, we were informed that a new compressor had to be ordered by First American and we would be contacted for the install date. After numerous phone calls to Shaffer & Sons we were told that the compressor arrived on Wednesday, August 12th and the installation would be the next day. However, no phone call once again. We called and Amy informed us that the technician could not find our house and he actually wasn't certified to do the work. She was to call us back with another time and a certified technician and, once again that did not occur on August 14th, August 17th or August 18th. After numerous phone calls to Shaffer & Sons on August 18th with no return phone calls Amy said they did not have a qualified technician and she would have to call the First American to get this completed by another company . We contacted First American and reported the problem. Amy, from Shaffer & Sons did not call. This company should not be in business!