Complaint Review: Shamaley Ford of El Paso

I bought a 2013 F150 after sitting there for 3+ hours with my family on a Saturday. I went in early in the morning to pre-do the financial paperwork, this was an additional 2 hours. When I finally received my vehicle it was not cleaned. I had to peel the stickers off the windows myself. I was not shown how to operate anything on the vehicle. I had some stipulations on my 2010 F150 FX4 that I was trading in. I even asked the loan officer if I need this in writing and he stated “No it seems legit”.

I was to bring in the stock head lights and tail lights. I held up my part. I was to receive the aftermarket head lights, tail lights, light bar, and mud flaps, bed cover, tail gate extender, and floor mats.

Four days after purchase I was afforded the opportunity to get the vehicle cleaned. Shamaley installed the bed cover and bed extender. The sales rep Javier Martinez stated “They were really busy and he would call me when they have been swapped out”. Only reason this is a concern at this point is because the company is advertising the vehicle with the after-market items on the vehicle. It has in the last week been marked as sold with an $11,000 profit.

Once I got home I inspected the vehicle and it appeared clean but when I lifted the floor mats it was dirty the inside windows at night you could not hardly see out them.

Here is the link to my 2010 (Not sure if it will work anymore since it has been sold).

http://www.shamaleyford.com/used/Ford/2010-Ford-F-150-00ee9acf0a0a000202ac4503c4eef1a4.htm

The mileage on the statement I signed was 15 miles, but the actual miles were 265. I told the sales rep about this and he stated this will not affect my warranty. Speaking with Ford the mileage starts at 15 so I could lose 250 miles off my warranty.

I have used their chat room to try to rectify the situation and have sent an email through the main web site. I feel I have given them ample opportunity. I was told over and over by Javier Martinez his boss and the loan rep that I would be taken care of and given the best prices on both the purchase and trade in. This did not happen and I trusted him. The 5hrs of sitting around with a hungry 5 year old and a frustrated wife didn’t help with my decision making. It seemed like once they made the sale they were done. They have not called once to see if I am satisfied. I will not recommend this dealership to anyone and I will warn everyone I know of the treatment I have received.