Complaint Review: Shanel Cooper Sykes

 I am writing in response to the report given. I am also giving my experience with SCS.  I have been reading all of the posts regarding books that have not been shipped or money that has yet to be refunded, and I must say that I do not agree with this business practice at all and Shanel should rectify this matter for all parties involved and not make light of the situation. I ordered Shanel's first book SITK when it was first published. Yes I did receive my book, but I received it months later without any contact from Shanel or anyone on her team for months after leaving endless inquiries about my purchase! I was livid because I never dealt with customer service that did not respond to it's customers at all (only the lucky few) After that experience with SCS I was very leery about buying anything else from her. I messed up and decided to give her another chance and once again, deja vu !

No book yet and the only difference this time around is that she was called out about this negligence and she has to respond because it is very damaging to her brand. I do not think that it is fair to call customers haters if they have not received services and or products that they have paid for and have not received the product or the refund. I empathize with these customers because logic dictates that the money was spent months ago. So of course she does not have the money on hand to refund these ladies ! Just because I may have lucked out I received my book does not negate the fact that there are others who are still waiting for refunds or products that she did not render. That is called fraud if you do not deliver the services/ products or refund that was already paid for!! Emotions need to be separated from business in this matter. It is in the best interest of the customers seeking legal action if their inquiries about their money is being ignored. That is not hating, that is business! A lot of customers have tried to reach her with no avail ! I know that to be a fact because it happened to me when I purchased her first book years ago ! So I understand the anger and the feeling of being scammed when you are being ignored ! So the last resort was one customer who aired her grievance on Facebook and it opened the door for other customers to ask questions and wonder why they were being ignored. Facebook, was not the first resort. Everyone understands that mistakes do happen in a business, but when customers inquires about their products or refunds are ignored for months and even years, that is what caused this uproar !
 
Shanel's video reponse was the worst PR move that she could have made !! I cringed when I saw it and I knew that there was going to be backlash!! It is not fair to make it business when you are selling and targeting customers to buy your goods but when you don't deliver and customers seek action against you then you consider that emotional, negative attacks against you. No that is just business !! I pray that  this matter is rectified and the customers will get their products and/ or refunds from $40-$6000. Whatever SCS owes anyone. I pray that SCS will learn from this and have a reputable and ethical business from now on. Stop with all the manipulation and ignoring people. If these ladies feel as if legal action is the only resort then they must do what is right for them. They are not haters, they are disgruntled customers !

I am also a customer of Shanel. She has contacted me personally about the mishap and explained that she has made some mistakes and is working on fixing them and asked for my patience. I have received constant communication from SCS media as well as been given free valuable products as appreciation for my patience and patronage. I spoke personally with a an employee of SCS media and they were very courteous, respectful, and professional. I am willing to give Shanel the opportunity that she asked of her customers to fix some of the mishaps that she did admit to.

I believe this poster is part of a Shanel woman haters club that spend their time speculating, making hasty generalizations, and spreading rumors about Shanel and her business on facebook. Shanel or one of her representatives have ensured to remain in contact with me wether via email or by phone and has stated that this is her goal for all of her customers.

This poster either hasn't been contacted yet...or isn't a customer at all.