Complaint Review: Shanel Cooper Sykes

I am a 21 year old college student who was introduced to Shanel Cooper Sykes by a friend who sent me a link to one of her Youtube videos. I found her tips and advice for black women to be  inspirational and I humbled myself enough to fully receive her message. I felt like her overall message was what I needed to read and hear daily for self improvement because I have been physically, sexually and verbally abused by people in my past (ex-boyfriend, foster parents); had a rough childhood; no mother around to teach me how to be a woman. My self-esteem has taken a  great big hit with the things I have experienced in life and Shanel cooper Sykes just made me feel better with her words and wisdom. I felt like she was genuine and could help me become the woman I wanted to be. I was literally practicing the things that she was preaching. I looked up to her considering she is older and had her life together (confident, professional, and independent). As I said I'm a college student so my funds are limited but with the money I did have I decided to purchase some books from Shanel's website. I have not received them, it's been forever. No books. No refund. No response to my numerous emails or messages via Twitter.  I don't want to believe that she is a scam artist or con, but where are the things I ordered from you? Where is my money? Why have you ignored me so much? I just want answers.