Complaint Review: Shari's Berries

I had the same experience as another reporter where I wanted to oder 2 separate products because I could not find a package that had all the things I wanted. I had ordered just the berries about 2 years ago and now I wanted to order to different products.

When I placed the order I realized the cost was almost doubled due to shipping.

I called the customer service which is outside the US and was told that it is the company policy that shipping is charges on each box, even if it is going to the same address.

I canceled my order because this really feels like screwing the customer and then was told I had to wait 5-7 days for refund. I insisted on speaking with a supervisor and she moved the time frame up to 1-2 days but this is just wrong.

I won't buy from Shari's Berries again and I am sooooo disappointed because the product is lovely.