Complaint Review: Sheilas Super Scooter Stores

On Oct. 1st, 2005 I placed an order for 2 electric "Jet Stream" scooters over the web site for "Sheila's Super Scooter Store".

I paid for these items immediately, using my Paypal account, for speed of service.

The information on the web site indicated that shipping would be handled quickly, and most deliveries took 3-5 days.

After not receiving an automated response to my order, indicating it had been received, I waited 3 days and after numerous attempts and unanswered phone messages, I finally made contact with the owner, Scott Fashimpaur. He advised me that they had been out of town and my order would be processed shortly.

I called back 2 days later and he advised that the order was processed, and would be shipped the next day.

Upon calling back 2 days later I was advised that the items were in route, but he could not furnished the shipping information,at that time - he would get back to me with it. There has been no contact since that time.

No responses to my e-mails, phone messages, nor has he responded to PayPal to counter my complaint to them.

There is an additional e-mail address that is included on the web site for customers to direct inquires relating to shipping, scooters@bigplanet.com, and this address is retuned as undeliverable due to being an "unknown or illegal user"

Robert
Lakeland, Florida
U.S.A.