Complaint Review: Shell MasterCard

I wanted to get a Shell Mastercard to save money at the gas pump.  I applied online and then received a letter saying my Social Security number was incorrect, which it wasn't.  I called and called to resolve it and finally spoke to someone who told me my application had been mishandled and then lost.  When I finally received my card, I never was able to receive the discounts that had been promised. 

I paid every bill I received online even though the statements always arrived late.  I then tried to close the account and even paid their late fee to get rid of them.  They had people call me daily and when I tried to call them back, I couldn't reach anyone. 

I finally sent them another letter telling them to stop contacting me.  I paid the last statement they sent even though I had stopped using the card and they just keep sending me statements with late fees that are racking up interest.  As a former Federal credit card investigator, this is a scam and I'm sorry that I got caught up in it.  I should have know better when I had trouble even getting the card.