Complaint Review: Shell Vacations Club

I have been a member of Shell for about ten years. We were subjected to very high pressure sales, and promised a "free cruise" only to find out we had to buy a cruise to get the free cruise. When we could not afford their Base package, they "designed" a package that we could afford with 1250 points. This small of a package is useless, of coarse shells response to this is to buy more points so that we can "enjoy " our membership.

Today I tried to call and use my points to rent a car, (this was another advantage to Shell, if you can't vacation you can use points for airfare and car rentals) A rental car that was going to cost me 288.00 was going to require over 4 thousand points! The "maintenace Fees" on my 1250 points is over 350.00 a year.

I was young and foolish when I purchased, I do not want someone else to fall into the same trap. We knew this was forever when we signed on, we knew about the fees, but the value of our points was exagerated, and the value of the points is not worth the yearly fees involved. There is no out, you can't just give the points back and walk away, for me being an owner in Shell is a life sentence, not a vacation.

Please do not make the same mistake I did.

Ed
albuquerque, New Mexico
U.S.A.