Complaint Review: Shelli Vanlines Inc

This company fabricates the total amount of hours worked and adds additional materials when they see fit and will just charge the consumer.

It should have never taken three (3) men 9 hours to move the amount of boxes I had up two flights of stairs.  In addition, there was NO need to repack my dress clothes that were already placed in garment bags and then charge me for putting them in boxes.

They will pack all of your belongs onto a truck and then give you the total amount due. Leaving the consumer in a jam. If you refuse or disagree with the price charged they will not unload your belongings.......
 
With respect to the charge of $385.00 for carrying the boxes up stairs and the $42.00 fee for OTHER charges. I believe it is the law that you must disclosure what OTHER fees are. These fees were never disclosed and I view that as a hidden charge.  As you know in New Jersey,  hidden charges are misleading advertising, in addition to the unfair and deceptive practices act, which applies to all consumer transactions, New Jersey Transportation Law makes it unlawful for a "common carrier of household goods," i.e. a moving company, to claim "unjust and unreasonable" charges. YOU are required by law to provide full disclosure of all charges up-front, including any travel time, packing fees, and similar charges.